IT begins new hardware repair service

The information technology service desk decided to add hardware repair to its list of services after many people inquired about it.

Students can get their broken computers fixed at the IT hardware service desk starting this fall.

“There’s been a lot of demand for it, a lot of people asking if it’s something that we do,” said Bryce Greenhalgh, the student support and training coordinator at the IT service desk.

Prior to the addition, the service desk focused mainly on software, but it was also certified for hardware repair for HP, Dell and Apple computers.

With this service, the IT hardware service desk can now handle any brand of computer, provided the damage isn’t too severe.

IT hasn’t done a price comparison, but Greenhalgh suspects the price will be lower as the service desk won’t be profiting off of the service.

“The service desk operates as a cost recovery department,” he said. “We’re not doing it to make money; we’re doing it to provide a service, but then also to cover our cost.”

Repairs will start at $55 per hour, but will depend on the nature of the damage.

“I am way excited to try out this new service,” said Danielle Hidalgo, an undeclared freshman. “I feel like it will benefit a lot of people.”

The hardware repair service will not include tablets, iPads or cellphones, nor any Linux-based system.

Traditional software repair will still be available at the IT service desk.

—@alreid000